Terms and Conditions

ADIDAS UNDERWEAR TERMS & CONDITIONS

These Terms and Conditions comprise the following sections:

  1. 1. Introduction
  2. 2. Product Purchase Terms
  3. 3. Use of the Platform
  4. 4. Miscellaneous


1. INTRODUCTION
Welcome to adidasunderwear.com! These Terms and Conditions govern your access to and use of the website located at www.adidasunderwear.com (the "Platform"). The Platform is owned and operated by Delta Galil Brands International GmbH, a company registered at Platz 10, CH-6039 Root D4, Switzerland (referred to herein as "we," "us," or "our"). By accessing or using the Platform, you, as the customer ("you," "your"), agree to comply with these Terms and Conditions, along with any additional policies referenced herein (collectively, the "Terms"). Please carefully review the Terms before placing an order through the Platform (an "order" refers to the request for goods made in accordance with these Terms).
If you do not agree to the Terms, you must discontinue your use of the Platform immediately.
Modification of Terms:
We reserve the right to amend or update these Terms at any time, and such changes will become effective upon being posted to the Platform. By continuing to use the Platform after any modifications are posted, you acknowledge and accept the updated Terms.

2. PRODUCT PURCHASE TERMS
Please read these Purchase Terms carefully before ordering Products online from the Platform.
These Purchase Terms apply to all offers and contracts (a "contract" refers to the agreement between you and us for the sale and purchase of goods, comprising your order, our order confirmation, and these Purchase Terms) relating to the sale and delivery of products sold on our website from time to time, including but not limited to underwear, sportswear, and apparel (collectively, "Products"). By placing an order for any Product through the Platform or accepting an offer from us, you agree to be bound by these Purchase Terms. Any deviation from these Purchase Terms is only permissible if expressly agreed to in writing by us.
Our offers are exclusively intended for purchases made for private, non-commercial purposes. By placing an order on the adidasunderwear.com website, you confirm that you are acting solely in a private capacity and not for business or commercial purposes. The contract becomes legally effective when you click on the purchase button and receive our order confirmation (the "order confirmation" refers to the email issued by us to you, confirming acceptance of your order when the goods are dispatched, along with the relevant details of the goods you have purchased).
We reserve the right to refuse or cancel any orders at our sole discretion.
These Terms and Conditions govern the purchase and shipment of goods to the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece (*excluding certain areas), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (*excluding certain areas), Sweden.
For further information or inquiries regarding these Purchase Terms, please refer to our FAQ page. Should you require additional assistance, you may contact us through our contact page.

2.1 PRODUCTS
All products displayed on the Platform are subject to availability. While we make every reasonable effort to ensure that the Platform reflects the accurate availability of stock, a product listed on the Platform may no longer be available for purchase at the time you attempt to place an order. We strive to keep the information about our goods as accurate and up-to-date as possible. However, we do not provide any warranties or guarantees that there will be no errors in the product descriptions, pricing, or availability, nor that a product will be available for purchase when you submit an order.
We reserve the right, at any time and without prior notice, to modify any information about the goods displayed on the Platform, including, but not limited to, information regarding prices, descriptions, and availability. However, any such changes will not affect orders already placed and confirmed by us through an order confirmation.
Please note that minor differences in color or other variations in the Products may occur due to image acquisition, display technologies, or other technical reasons. We are not liable for such variations, and no rights can be derived from typographical errors, inaccuracies in product descriptions, or other manifest errors on the Platform. All images, illustrations, and descriptions of goods provided on the Platform are for informational purposes only. Should you require further details regarding a product, we invite you to contact us via our contact page.
We retain all rights to the images used on the Platform.
The information provided on our website does not constitute a guarantee of suitability, fitness for purpose, or any other form of warranty unless expressly confirmed in writing. Current offers are valid while stocks last, unless otherwise stated. The foregoing does not affect your statutory rights.

2.2 REQUIREMENTS FOR THE CONCLUSION OF A CONTRACT

  • • You must be 18 years of age or older to place an order via the Platform.
  • • Orders can only be placed on the Platform if you are acting as a consumer and not as a reseller.
  • • You represent and warrant that all information provided by you in connection with your order is accurate, complete, and up to date.
  • • By placing an order, you are making an offer to purchase the goods selected by you. All orders are subject to the availability of the goods and our acceptance. We reserve the right, at our sole discretion, to refuse or decline your order at any time, without providing a reason.


2.3 HOW IS A CONTRACT CONCLUDED?
The following applies to all types of Products offered on the Platform. All information provided on the Platform constitutes an invitation to treat. By placing an order, you acknowledge that you are making an offer to purchase the Products listed in your order.
All orders submitted by you are subject to our acceptance. We reserve the right to verify any order in advance and/or refuse to accept an order at our sole discretion, without providing reasons, and without any liability to you or third parties.
We may choose not to accept your order for any reason, including but not limited to the following circumstances:

  1. 1. The Product(s) listed on the Platform are no longer available or are out of stock;
  2. 2. We are unable to obtain authorization for your payment;
  3. 3. Shipping restrictions apply to the Product(s);
  4. 4. There is a manifest error in the pricing, description, or presentation of the Product(s) on the Platform;
  5. 5. We are unable to process your order due to technical issues;
  6. 6. The information you have provided is incomplete or incorrect; or
  7. 7. We suspect that the order is fraudulent.

 If we do not accept your order, or only accept part of it, we reserve the right to cancel (part of) your order without any liability to you or any third party. In the event of a cancellation, we will promptly refund any amounts paid for the cancelled portion of the order.

We also reserve the right to cancel your order after a contract of sale has been formed, thereby terminating the contract, for any of the reasons outlined in points 1 through 7 above. In such cases, we will provide a refund for the amount paid for the cancelled portion of the order.
Once you have placed your order, we will send you an order acknowledgment email, which will include your order number and details of the Products you have offered to purchase, as well as any applicable delivery services. However, acceptance of your order and the formation of a contract for the sale of the Products will only occur once you receive a confirmation email from us stating that the Products have been dispatched from our warehouse.

2.4 RETENTION OF TITLE
All Products shall remain the property of adidas underwear until you have paid all amounts due to us in full under the relevant agreement, including but not limited to the payment of any associated costs, earlier or later deliveries, or partial deliveries. You are not permitted to sell, transfer, dispose of, or encumber any Product prior to the transfer of full ownership to you, which occurs only after payment has been made in full.

2.5 MAINTENANCE OF PRODUCTS
We would like to draw your attention to the washing and maintenance instructions provided on the labels of the Products. We shall not be held liable for any damage caused by improper handling of the Products, including any handling that is contrary to the instructions provided.

2.6 PRICING POLICY
All stated prices include VAT, import duties, and customs charges. Prices are quoted in the local currency selected by you at the time of purchase. We reserve the right to modify prices at any time prior to the placement of an order by you. Additionally, we reserve the right to alter, limit, or terminate any special offers or discounts at our discretion and without prior notice.
Delivery costs may apply and will be charged separately. Delivery costs vary depending on the specific Product, the type of delivery service selected, and the destination of the shipment.

2.7 PAYMENT METHODS
We accept several payment methods. You can view the available options during the checkout process under the section labeled "Select Payment Method." The accepted payment methods include:

  • • Credit cards: VISA, Mastercard, American Express
  • • Shop Pay, Apple Pay, Google Pay
  • • PayPal

     If you choose to pay by credit or debit card, you will be required to provide your card details at the time of placing your order. The total amount of your order will be reserved on your credit or debit card, and the card will be charged for the full amount when the goods are dispatched from our warehouse. We will not accept your order or supply the goods until authorization for the use of your credit or debit card has been granted by the card issuer. We reserve the right to verify the identity of the cardholder by requesting appropriate documentation.

    For payments via PayPal, you will be required to log in to your PayPal account using your email address and password to confirm the payment. The goods will be shipped once payment has been successfully processed.
    If we do not receive cleared payment within 14 days of the date of your order, we reserve the right to cancel your order.

    2.8 INVOICING
    Where we choose, or are required by applicable law, to issue or provide an invoice, we reserve the right to issue or provide such invoices electronically. By placing an order, you agree to accept electronic invoices in this format.

    2.9 DELIVERY
    We will deliver to the address specified by you within the following countries: Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece (excluding certain areas), Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain (excluding certain areas), and Sweden. Please note that we may, at our sole discretion, restrict shipping to certain countries or locations at any time. Products will only be delivered once full payment has been received.
    We are unable to redirect orders once your order has been processed. In the event that a delivery attempt is unsuccessful, you agree that the carrier engaged by us may deliver the Products to a neighboring or nearby address or pick-up point. Upon such delivery, adidas underwear shall be deemed to have fulfilled its delivery obligation. The carrier will notify you of the delivery to the neighboring or nearby address or pick-up point. Title to and risk of loss for the goods will pass to you upon delivery to the designated consignee.
    Shipments will occur on business days, excluding public holidays in the location of our warehouse. Therefore, please take into account any public holidays, including national and/or regional holidays in your country of residence and in Beringe, Netherlands. Deliveries will also be made on business days, excluding public holidays in your country. Note that public holidays may vary by country and from year to year.
    Delivery periods are indicative and shall not be considered strict deadlines. The mere fact that a delivery period is exceeded shall not entitle you to any form of compensation. In the unlikely event that we are unable to deliver (part of) your order after entering into the contract of sale and are not responsible for the inability to deliver, we shall have the right to terminate the contract of sale. We will inform you as soon as reasonably practicable and refund any payments made.
    Delivery charges may apply to your order. We reserve the right to adjust delivery costs at any time. The delivery costs will depend on the value of your order and the destination of the delivery. The exact cost of delivery will be calculated during the ordering process.
    The minimum order value to qualify for free shipping is specified on our Free Shipping page.

    2.10 RETURNS AND WITHDRAWAL POLICY
    For practical information and instructions for returning Products, please refer to the Return & Exchange section on the Platform.
    If you have received the ordered Products and are not satisfied or have changed your mind about your purchase, you may exercise your right of withdrawal within 30 days of the order date. The withdrawal must be registered within this 30-day period through adidas underwear Returns. We do not accept returns that are not registered online.
    To initiate a withdrawal, the Products must be in their original packaging with all labels and protective stickers intact. We reserve the right to refuse a refund if the item is not in the stated condition, has been worn, or if the packaging is missing or damaged. We also reserve the right to reject returns that do not comply with these conditions, and no compensation will be provided under this Voluntary Return Guarantee for returned Products that fail to meet these criteria.
    Please note that the cost of return shipment will be deducted from your refund. We reserve the right to adjust these costs at any time. You will bear the risk for the goods until we receive them; therefore, please retain the postal receipt and any tracking information.
    If you exercise your right of withdrawal, we will refund the amount paid for each Product upon return. For instance, if you purchased a Product using a discount code, we will refund the amount you actually paid. The refund will be processed to the original payment method, with the return fee deducted. However, we reserve the right to withhold the refund amount until we have received the returned goods.

    2.11 EXCHANGE POLICY
    We do not offer direct exchanges for Products. If you wish to exchange a Product, you must return the original purchase for a refund and place a new order. Refunds will only be issued in accordance with our Returns and Withdrawal Policy.
    Each case involving defective or damaged Products will be individually inspected. If the Products do not conform to the contract of sale, including instances where the damage results from a manufacturing defect or deviation from factory specifications, you are entitled to have the defect or damage remedied. If we provide a refund in such cases, we will fully reimburse the cost of the defective Products.

    2.12 DAMAGED OF DEFECTIVE PRODUCTS
    At adidas underwear, we are committed to offering high-quality products. As part of this commitment, our products undergo continuous testing and development.
    We do not provide refunds for Products that:

    1. 1. are obtained from a source other than the Platform;
    2. 2. have been damaged due to misuse or negligence (e.g., improper care, exposure to chemicals, open flames, high heat, sharp objects, etc.);
    3. 3. have been damaged by normal wear and tear or have exceeded their expected lifespan.

    If you have any concerns regarding damaged or defective Products, our Customer Service team is available to assist you. Please contact us with any questions or comments through our contact page.


    3. USE OF THE PLATFORM
    3.1 INTRODUCTION
    These Terms of Use govern your access to and use of the Platform, including any software contained within the Platform ("Software").
    Your use of the Platform, as well as the information, materials, products, and services available through the Platform, is subject to these Terms of Use, regardless of whether you have an account linked to your name and/or contact information ("Account").
    Please read these Terms of Use carefully before using the Platform. By continuing to use or access the Platform after having the opportunity to review these Terms of Use, you acknowledge that adidas underwear has provided valuable consideration by offering the Platform free of charge. In exchange for that consideration, you agree to be bound by these Terms of Use.
    If you do not agree to these Terms of Use, you must not access or use the Platform.

    3.2 CHANGES OF THESE TERMS OF USE
    We reserve the right to modify these Terms of Use at any time if we reasonably believe such changes are necessary, including but not limited to security, legal, or regulatory reasons. We will provide you with as much advance notice as is reasonably possible. This notice may be given through various means, including, but not limited to, notifying you when you log in to the Platform, sending notice to the contact information you have provided, or any other method we deem appropriate.

    3.3 COPYRIGHT AND OWNERSHIP
    All content featured or displayed on the Platform, including but not limited to text, graphics, photographs, images, moving images, sound, and illustrations protected by intellectual property law, other than User-Provided Content (collectively, "Content"), is the exclusive property of adidas underwear.
    You are only permitted to use the Platform and its Content for its intended purpose. Unless explicitly stated otherwise on the Platform, you may view, play, print, and download documents, audio, and video found on the Platform solely for personal, informational, and non-commercial purposes.
    You must not modify any materials from the Platform, nor are you permitted to copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information or works contained on the Platform.
    Except as authorized under applicable copyright law, it is your responsibility to obtain permission before reusing any copyrighted material available on the Platform. For the purposes of these Terms of Use, the use of any such material on any other mobile application, website, or online service is strictly prohibited.
    You are required to comply with all applicable laws related to your use of the Platform. The Platform, its Content, and all related rights remain the exclusive property of adidas underwear unless expressly stated otherwise. You must not remove any copyright, trademark, or other proprietary notices from materials found on the Platform.

    3.4 TRADEMARKS
    All trademarks, service marks, and trade names used in connection with the Platform (collectively, "Marks") are the property of adidas underwear, or are trademarks or registered trademarks of the adidas Group, its affiliates, partners, vendors, or licensors. You are not permitted to use, copy, reproduce, republish, upload, post, transmit, distribute, or modify adidas Marks in any manner, including in advertising or publicity materials related to the Platform, without prior written consent from adidas.
    The use of adidas Marks on any other mobile application, website, or online service is strictly prohibited. Furthermore, adidas prohibits the use of its Marks as a "hot" link to or from any other mobile application, website, or online service unless such use has been expressly authorized in advance.

    3.5 ACCURACY OF INFORMATION
    We strive to ensure that the information provided on the Platform is complete, accurate, and up to date. However, despite our efforts, errors or omissions may occur, and we do not guarantee the accuracy, completeness, or currency of any information on the Platform. Please note that we are under no obligation to maintain or update any such information. Any reliance you place on the information provided on the Platform is at your own risk.

    3.6 MINORS
    You must be at least 18 years of age to access or use the Platform. For individuals under the age of 18, parental or guardian consent is required. If you are under 18, it is your responsibility to ensure that your parent or guardian reviews and agrees to our Privacy Policy before you register to use the Platform or any services provided on it.

    3.7 YOUR PROVISION OF INFORMATION
    When providing information about yourself to us or other users of the Platform, including when creating an account, you agree to: (a) provide accurate, truthful, and current information, and not impersonate any other individual; and (b) promptly update such information as necessary to ensure its accuracy and currency. If any information you provide is found to be untrue or inaccurate, or if we have reasonable grounds to suspect it is untrue or inaccurate, we reserve the right to suspend or terminate your account, decline to provide services via the Platform, and/or refuse any current or future use of the Platform or any portion thereof.

    3.8 REGISTRATION AND PASSWORDS
    You may be required to register or obtain a login ID and password to access certain pages or services on the Platform. You acknowledge and agree that you are solely responsible for maintaining the confidentiality of your login ID, password, and account credentials, and for any activity or transactions conducted under your account, whether authorized by you or not. You agree to promptly notify us of any unauthorized use of your login ID, password, or account, or any other breach of security related to the Platform. You acknowledge that you may be held liable for any losses or damages incurred by us, or any other person or entity, due to unauthorized use of your account resulting from your failure to secure your account information.

    3.9 OPERATION OF THE PLATFORM AND TERMIATION OF THIS AGREEMENT
    We reserve the right, at our sole discretion and at any time, with or without prior notice, to: (i) modify, suspend, or terminate the operation of, or your access to, the Platform, or any portion thereof, as well as the agreement between you and us under these Terms of Use, including but not limited to instances where you have violated these Terms of Use; (ii) modify or change the Platform, or any part of it; and (iii) interrupt the regular operation of the Platform, or any part thereof, as necessary to perform routine or non-routine maintenance, correct errors, or make adjustments required due to changes in the technical environment, functionality, user capacity, or to improve the services provided.

    3.10 ACCESS TO THE PLATFORM
    adidas underwear does not warrant or guarantee that the functions contained on the Platform will be uninterrupted, error-free, or that any defects will be corrected. We reserve the right to suspend, withdraw, discontinue, or modify any part or all of the Platform without prior notice.

    4. MISCELLANEOUS
    4.1 HOW CAN YOU CONTACT US?
    If you have any questions, comments regarding the Platform, the adidas underwear Terms and Conditions, or if you wish to file a complaint, please contact our Customer Service through the contact methods provided in the Help section of the Platform.

    4.2 PRIORITIES
    In the event of any conflict between the adidas underwear Terms and Conditions and any other content found elsewhere on the Platform or in external links, the adidas underwear Terms and Conditions set forth in this document shall take precedence.

    4.3 AMENDMENTS TO THE ADIDAS UNDERWEAR TERMS AND CONDITIONS
    We reserve the right to amend these Terms and Conditions at any time. Your use of the Platform, as well as any purchase agreement entered into between you and us, will be governed by the version of the adidas underwear Terms and Conditions in effect at the time you place your order or when you browse the Platform (as applicable).
    Please review the adidas Underwear Terms and Conditions periodically for any updates or changes.

    4.4 DATA PROTECTION
    We fully respect the privacy of individuals who access and use the Platform. For detailed information on how we use cookies, the types of information we collect, how and for what purposes we use your personal information, and the circumstances under which we may disclose your information, please refer to our Privacy Policy and Cookie Policy.

    4.5 EVENTS BEYOND REASONABLE CONTROL
    adidas underwear will not be held liable for any delay or failure to perform or comply with our obligations under the adidas underwear Terms and Conditions when such delay or failure results from causes beyond our reasonable control.
    We will make every effort to fulfill our obligations under these Terms of Sale. However, we cannot be held responsible for delays or failures caused by circumstances beyond our reasonable control, including, but not limited to, acts of God, explosions, floods, fires, accidents, war, civil disturbances, pandemics, strikes, industrial actions or work stoppages, government interventions, acts or omissions of third parties, supplier failures, incorrect delivery addresses provided by you, failure to notify us of a change in delivery address, or failure by you to make payment.
    We will notify you of any such unforeseen event as soon as possible and will perform our obligations as soon as reasonably practicable.

    4.6 APPLICABLE LAW AND JURISDICTION
    The adidas underwear Terms and Conditions shall be governed by and construed in accordance with the laws of Switzerland.
    You and adidas underwear hereby submit to the non-exclusive jurisdiction of the Swiss courts for any disputes arising out of or in connection with these Terms and Conditions.