Free Shipping on all orders €50+
Free returns within 30 days after receiving your order.
What is your return & exchange policy?
You have the right to return one or several products for a refund within 30 days after receiving your order. The product should be in the same condition as when it was received. The product shall also be in their original containers with labels intact and protective stickers. Products purchased directly from our website have to be returned to our warehouse for a substitution to be made. Click HERE to access the return portal.The products can’t be exchanged at a retailer. A product can only be replaced with another product of equal or lesser amount. If you want to change to a product with a higher price, we ask you to return the initial order for a refund and place a separate order with the desired product. Please note that you need to pay the return cost when returning your order. Please note that we always refund you the amount that was paid for each product upon return. For instance, if you have bought a product with a discount code, we will refund you the amount you have paid.
Import duties & customs
Items shipped within the EU are shipped to you on a DDP (Delivery Duty Paid), which means all relevant import taxes and duties will be included in the final purchase price. Non-EU countries may be subject to VAT and customs duties once the package reaches its destination. You will be responsible for payment of such import duties and taxes. Adidas underwear is not responsible for any changes in currency value or conversion rates that your bank or credit card company may use when charging in your country’s currency. If you have any further questions regarding VAT and customer duties, please contact your local customs office for more information.
Delivery & tracking
Once your parcel has left our warehouse, you will receive an email with a shipping confirmation. Depending on the shipping alternative you have selected, the parcel will be delivered to your home address or to your nearest pickup point. In the confirmation email, you will find all relevant information regarding your parcel and how to track it.
Please note that it might take up to 48 hours for your tracking number to be activated.
When will my order be shipped?
Our warehouse will process your order as quickly as possible. We will send your order on the following business day, assuming the item you have ordered is available in stock. You will receive an email with a shipping confirmation once your parcel has left our warehouse.
How long is your delivery time?
Our goal is always to have your order delivered as quickly as possible. The estimated delivery time is stated for each shipping alternative at the section "Shipping info" when completing your order. Please note that the estimated delivery time is an estimate, and that the time may vary depending on external factors that adidas underwear and its shipping partner cannot control. These factors may include, but are not limited to, extreme weather conditions, technical faults, customs delays, etc. Please note that delivery times may be longer than usual during promotions. Packages are normally not transported during weekends and local holidays.
Where is my parcel being sent from?
We currently have our warehouse in the Netherlands. To guarantee the fastest delivery as possible, we ship your parcel from one of our warehouses which is nearest your location.